Privacy Policy

1. Who we are

Gagan Mobile Hospital operates a mobile phone repair shop at Village Baran, Sirhand Road, Patiala, Punjab – 147004. This policy explains what personal data we collect, why, and how we protect it, in compliance with India's Digital Personal Data Protection Act 2023 (DPDP Act).

2. Data we collect

• Name and mobile number — provided when you submit a repair booking
• Device information — brand, model, and issue you report
• Service preference — walk-in or send by post

We do not collect email addresses, payment card data, or location data.

3. Why we collect it

• To call you back and confirm your repair booking
• To provide a price estimate for the repair
• To manage your repair job in our workshop

4. How we use your data

Your phone number is used exclusively to contact you about your repair. We do not share your data with third parties, do not send marketing messages, and do not sell your data.

5. Data retention

Booking records are retained for up to 2 years for warranty and service history purposes, then permanently deleted.

6. Your rights

Under the DPDP Act 2023, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, call or WhatsApp us at +91 98140 36114.

7. Contact

Questions about this policy? Contact us at Village Baran, Sirhand Road, Patiala, Punjab – 147004, or call +91 98140 36114.